Seth W.’s Beliefs About Customer Service

Today we’ve got a new ‘guest writer!‘  He’s an old friend who I get together with every once in a while and discuss marketing, social media, the internet, music and a bunch of other stuff!  His name is Seth W.  I recently subscribed to Seth’s newsletter and his latest article was perfect!  To be honest, after my recent vacation I was mentally preparing to write an article about customer service.  I got home and Seth’s article was in my inbox and, well, he did a better job than I could have.  So…I asked Seth if I could feature him as a ‘guest writer!’  I am honored to share some of his knowledge to you!

Intent Precedes Content – A Business With Customer’s In Mind

So I started writing this article and I went on so many different ‘side rants’ that I decided to break them up into a ‘series’ of posts about how closely knit being in a band is with ‘the business world.’  Here’s part two… (Go here for part one)

When Is Advertising The Enemy?

I was posting an article about the importance of customer service when I came across an article that had the opening line, “SURVEY RESULT: 86 percent of U.S. adults will pay more for a better customer experience. So why do companies continue to cut customer service costs and increase spending on marketing?”  My mind immediate went off on a rant, so I went with it.

The article from Win The Customer had some amazing statistics about customer service including:

Your Fans Are The Reason You’re In Business

So I started writing this article and I went on so many different ‘side rants’ that I decided to break them up into a ‘series’ of posts about how closely knit being in a band is with ‘the business world.’  Here’s part one…


Hi, I'm a marketing guy, who knows how to make websites. Every so often I see or think of things, that will be of value to others. It's either that or I just need to 'rage-vent.'

tommy[at]iheartblank[dot]net

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